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Instant Solutions for Operating system of your computer or laptop, software applications, virus & malware, firewall, internet connectivity, audio drivers, computer speed, printer scanner and other issues.

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Frequently Asked Questions | PC Care Inc

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What are PC Care services? 
We are a team of Certified professionals who provide technical solutions to your nasty computer problems. We are available 24/7 so that you can get your system up and running at anytime of the day.


What are the benefits of remote Computer support ? 

• 24x7 technical support and troubleshooting and hence you save time  
• Experienced and qualified technical persons always available for troubleshoot.
• Always on monitoring for identifying threats.
• Time bound reports on the performance of your system to have proactive IT infrastructure management

How will PC Care team fix my problem? 

For our customers around the world, our expertise lies in delivering quality technical troubleshooting through remote computer support. This is also named as online pc troubleshooting. We make use of screen-sharing technology that connects our users with a remote session. But before we activate a session, it is compulsory for you to be registered with us. A secure link will be provided to you that you need to download on your system for the remote session to happen. The tech support team will respond to your issues. You can sit back and watch them perform tasks on your PC. Once the task is done, our tech support team logs out and your session is disconnected. If you do not want to use the remote computer support or live support, you can also avail troubleshooting via e-mail, phone or live chat.

Can you get back into my computer after my session is over?

No. After your remote session is over we cannot log in again. Once you are logged out, the tech support team can no longer see or access your computer.

Is remote computer support easy to use? 

Yes. It is easy, safe and convenient for those who do not wish to perform tasks on their own. All you need is to get registered with us, log into your account (an option on our website) and download the link provided to you.

Do you provide any assistance against virus / spyware attacks? 

In this informative age, our PCs or computers are very prone to viruses and spy wares attacks. This is because these malwares find a new path every day to get into our systems. At least eight out of 10 PC users are exposed to threats like Trojan horses, hackers, viruses etc. Ask PC Experts provides in-depth detection of your systems for hidden files, virus/spy ware removal and firewall protection to help you safeguard your PC against any malwares.

Can you provide online support/remote support through a dial-up connection? 

Yes. We do provide online/remote support through a dial-up connection. However, some dial-up connection users can face slow connection problems because of which the online support sessions take longer to finish. Moreover, if you are using Windows 98 or Windows ME operating systems, slow connection problems are likely to occur as these operating systems find it hard to be compatible with dial-up connections. For dial-up connection users we recommend online chat for troubleshooting. Also, remote sessions or online support can be best provided to Windows based PC users with broadband internet connection.

Can you provide online support/remote support through a dial-up connection? 

Yes. We do provide online/remote support through a dial-up connection. However, some dial-up connection users can face slow connection problems because of which the online support sessions take longer to finish. Moreover, if you are using Windows 98 or Windows ME operating systems, slow connection problems are likely to occur as these operating systems find it hard to be compatible with dial-up connections. For dial-up connection users we recommend online chat for troubleshooting. Also, remote sessions or online support can be best provided to Windows based PC users with broadband internet connection.

Do you charge to diagnose my computer? 

No. To just diagnose where the problem lies, we normally do not charge you. As soon as the problem is identified, we seek your confirmation to fix it. Once you have availed our plans, we give you a time frame within which your computer problem should resolve.

Are your technicians qualified to work on my computer? 

Yes. Our technical support team have the experience of working on different platforms and troubleshooting all sorts of application based issues.

Do you support Apple Macintosh and Linux PCs? 

Yes

Can you support older computers? 

We provide solutions for Windows 98 operating system- that makes a computer old enough! However, if you are using older versions of PCs, you will not be able to use much of the new peripherals as the older PCs do not support new technology and updating drivers becomes a nasty task. If I switch to different gadgets, would I need to buy a new service plan? Or can I use the existing service plan for the new gadget till the expiry of plan? For monthly and annual subscriptions, you get covered for any new device that you may attach with your computer until your plan expires. However, if you are registered over Per Incident Plan, you get covered for a particular incident or device only.

We offer a 30 Day No Questions Asked Money Back Scheme.

This is truly risk-free way of getting Quality Technical Support at a

low low price.

Still have question? Call Toll Free 1-800-927-1490

Q. What is covered in support?
PC Tune Up, Customization of Software Application, Healthier PC by Clearing Out Junk Files, Removal of Conflicts with Multiple Software Applications.
  Q. How many times can I call you?
You can call us on our toll free number any number of times during the subscription period. We are open 24x7, All 365 days and 366 in a leap year!
Q. How safe is this ?
The connection between our systems and your computer is secure by 128-bit encryption, offering a highly secure environment for your data access.
  Q. What If I don't like your service?
We offer a no questions asked 30 day 100% money back Scheme. Contact us for a refund and we will give you your money back, as simple as that.
Q. What is the cost of the service?
We offer incident based plans for one time support starting from $99.99.
  Q. How do I access support?
Call us toll free at 1-800-457-2740 any time of the day or night. You can also send us an email at service@pccare.us.com.